Frequently Asked Questions

How long does delivery take once I have placed my order?

We aim to deliver your order within 5-10 working days, excluding bank holidays. Once you place your order, we will send you a confirmation of your delivery date.
About 3-4 days prior to your scheduled delivery date, we will send you a tracking link containing the specific date and time slot for your delivery.

Can I choose my delivery date and time?

You will get a call from our delivery team before dispatch to discuss a date and time. You can let our team know which date and time is best for you. You can reach out to the delivery team at delivery@sofasandme.co.uk

What does the 3-year warranty cover?

All Sofas&Me products come with a comprehensive 3-year warranty. This warranty is our commitment to the quality and craftsmanship of our products.
Contact our dedicated customer support team at support@sofasandme.co.uk if you experience problems or concerns with your purchase within the warranty period. We will promptly assist you by arranging repairs, replacements, or finding a suitable resolution.

Where are your products manufactured?

All of our products are handcrafted in the United Kingdom. By producing them locally, we ensure attention to detail and strict quality control as-well as providing contributing to the community.